ProofLet
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Support

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Get the app

Talk to a human

ProofLet is built by one independent developer, not a support team. Email support@prooflet.co.uk and you will get a reply from the person who actually writes the code, usually within one working day. Include your device (for example, iPhone 15 or Pixel 8) and what you were doing when the problem happened. Screenshots help a lot.

Reminders

Reminders are a Pro feature. Free shows the red / amber / green status when you open the app; Pro schedules notifications on your phone at 90, 60, 30, 14, 7 and 0 days before each expiry, at a time you choose in Settings. With cloud backup on, we also email those same dates unless you turn email reminders off.

If phone reminders are not arriving:

  1. Check ProofLet has notification permission in your phone’s Settings.
  2. Make sure Pro is active (Settings shows your plan).
  3. Open the app once after changing certificates so the schedule refreshes.

On-device reminders work without signal. Email reminders need cloud backup and an internet connection on our side; they go out in the morning UK time.

Cloud backup and sign-in

Backup is optional and Pro-only. When you turn it on, we email you a one-time 6-digit sign-in code. If the email has not arrived within a couple of minutes, check spam or promotions folders for a message from login@prooflet.co.uk, and check the address you typed.

To restore on a new phone (including after loss or theft): install ProofLet, upgrade or restore your Pro purchase, turn on cloud backup in Settings, and sign in with the same email. That sign-in ends cloud access on your other devices for that account.

With Pro and cloud backup on, you can also open your properties on a laptop at portal.prooflet.co.uk — same email as the app.

Email-in inbox

With Pro and cloud backup on, Settings shows a unique address like {token}@inbox.prooflet.co.uk. Email a PDF to it yourself to import it, or share it with an electrician or gas engineer. ProofLet accepts PDF, Word (.docx), JPEG, PNG, WebP and HEIC attachments. Cloudflare rejects messages larger than 25 MB; we store up to about 20 MB.

Documents land in Inbox — they are not added to a property until you file them and confirm the type and dates. Rotate the address in Settings if you think it has leaked; the old one then stops working.

Subscriptions and billing

Pro is billed by Apple or Google, not by us. To view, change or cancel:

Restoring a purchase: in ProofLet go to Settings and tap Restore purchases while signed in to the same store account you bought with.

Refunds are handled by the store under their policies; we cannot issue them directly, but email us if something has gone wrong and we will help.

Proof packs

Open a property and choose Proof pack. Free shows a preview; Pro lets you share or save the PDF. The pack lists every certificate with issuer, reference, dates and evidence photos, plus whether it was served to the tenant.

Deleting your data

In the app, go to Settings → Delete account. That removes every property, certificate and evidence photo on this phone and, if you use cloud backup, the copy on our servers. A Pro subscription stays with Apple or Google until you cancel it in the store.

If you cannot open the app, email support@prooflet.co.uk from the address you signed in with.

Report a security issue

If you believe you have found a vulnerability, please email support@prooflet.co.uk with the details before disclosing it publicly. We will acknowledge within two working days.